New Media Has Changed the Game
Your customers are shaping your brand and affecting your bottom line more than ever. Reputation Management shows businesses what people are saying about them, improves visibility in local search and provides progress reports to monitor effectiveness.
90% of shoppers say that online customer reviews have a major influence on their decision to purchase
We will monitor the top consumer sites where your business might be mentioned.
If we see a bad review, we will alert you and coach you to respond with an apology, explanation, or incentive to win back the customer. If we see a good review, we’ll spread it around as much as possible.
Monitoring Social Media:
Monitor Your Social Profiles
We’ll track your Facebook likes, Twitter followers, and Foursquare check-ins. When people like, retweet, or comment, you will see it.
Monitor Your Employees
We’ll track employee tweets and Foursquare activity. Know if they’re saying anything bad about your business the second that they post it.
Share Of Voice graphs reveal how your business stacks up against your competitors in local Internet searches.
We’re able to keep an eye on your audience and activity compared to your competitors.
Every time a new review or mention is found, you’ll be notified by email. Every week you’ll be sent an Executive Report that breaks down how your business is faring in online conversations.
Review Generation: A Reputation Game Changer
Local search is driven by online reviews, and so is revenue. On average, customer ratings are proven to increase sales by 18%, and 90% of people claim positive reviews influence their purchasing decisions.
Smart business owners are getting serious about soliciting feedback, but generating reviews is hard work. It’s a hassle reaching out to customers, not to mention directing them to review sites, tracking conversations and sharing recommendations on social media. We offer business owners a solution that does the heavy lifting for you!
Learn how to handle reviews
Our review generation system treats every review with care. The solution advises you which submissions to share and which ones are best handled behind closed doors, allowing you to strengthen and protect your reputation at the same time.